10202 SE 32nd Ave., Suite 501
Milwaukie, OR 97222
Office hours: 10am - 6pm
Making a grievance
NAMI Clackamas prides itself on the excellent work performed by the staff and volunteers of our organization. However, from time to time complaints are made and can be a natural result of being a visible, active organization providing service to the public. In order to provide quality services and meaningful opportunities for people with mental health concerns, their loved ones and the general public, we must be aware of any concerns about the programs and services we provide and take all complaints seriously. Therefore, when dissatisfaction is expressed, NAMI Clackamas is committed to:
· Allowing the expression of dissatisfaction, without any fear of reprisal.
· Responding to concerns or dissatisfaction expressed promptly.
· Resolving issues as satisfactorily as possible for the person making the grievance.
In order to do so, NAMI Clackamas will maintain a procedure to allow individuals who receive services from NAMI Clackamas, their loved ones and the community at large to file a complaint about, and to protest actions taken by, NAMI Clackamas employees and/or its volunteers.
Complaints or grievances may be submitted verbally in-person or over the phone with any staff member. They may also be sent electronically by emailing to the Executive Director at firstname.lastname@example.org or in any written format, including but not limited to using the form below or by a personal letter. Written grievances can be mailed, faxed or dropped off at the office.
While we encourage people submitting grievances to include their name and contact information so that we can better resolve any issues, grievances can also be submitted anonymously.
It is our policy to review and resolve all complaints in a timely fashion.